Terms and Conditions of Use 78ace Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member") and 78ace ("Platform", "We"). These Terms govern your access to and use of the 78ace website, mobile app, and all services provided.

By accessing or using any part of the 78ace platform, you confirm that you have read, understood, and agreed to be bound by these Terms. This agreement also covers Privacy Policy and Responsible Gaming Policy us, which forms an integral part of these Terms.

These Terms take effect from the date you register an account or first use the 78ace platform, and remain in force for as long as your account is active.

To register and use 78ace services, you must meet the following requirements:

• Aged 18 years and above on the date of registration.
• Not prohibited by any applicable laws or local regulations from participating in online gambling activities.
• Not currently under a self-exclusion period from any gambling platform.
• Register only one account only — having more than one account is a serious violation of these Terms.
• Providing accurate, complete, and up-to-date personal information during registration.

78ace reserves the right to request identity verification documents (KYC) at any time to confirm a member's identity. Required documents may include a national identity card (MyKad), passport, or other supporting documents. Failure to submit the requested documents within the specified timeframe may result in temporary account suspension.

Each member is fully responsible for maintaining the confidentiality of their login credentials, including their username and password. You are not permitted to share your account information with any other party.

All activity conducted through your account — including wagering, deposits, and withdrawals — is deemed to have been carried out by you. 78ace is not liable for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your password.

• Use a strong and unique password for your 78ace account.
• Do not log in using unsecured public Wi-Fi networks.
• Log out of your account after each session, especially on shared devices.
• Contact our customer support immediately if you suspect unauthorized access.

78ace provides two-factor authentication (2FA) for added security. We encourage all members to enable this feature through their account settings.

78ace supports a variety of popular payment methods in Malaysia for members' convenience. All financial transactions are processed in Malaysian Ringgit (MYR).

Accepted Deposit Methods: FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfer. Minimum deposit is RM10 and maximum deposit limits vary depending on the selected payment method.

Withdrawal Process: Withdrawal requests are processed within 15 to 30 minutes upon approval. The minimum withdrawal amount is RM30. Withdrawals may only be made to a bank account or digital wallet registered under the same member's name — transfers to third parties are strictly prohibited.

• All withdrawals are subject to a successful KYC review.
• 78ace reserves the right to request additional documents for withdrawals that exceed certain limits.
• Withdrawals will not be processed if there is an active bonus that has not yet met its wagering requirement.
• Any attempt at fraud in financial transactions will be reported to the relevant authorities.

78ace offers a wide range of attractive bonuses and promotions for both new and existing members. Each bonus offer is subject to specific terms and conditions stated alongside the offer.

The general terms applicable to all bonuses at 78ace are as follows:

• Each bonus may only be claimed once per offer unless otherwise stated.
• The wagering requirement must be met before any wins derived from a bonus can be withdrawn.
• Bonuses cannot be transferred to another member or directly exchanged for cash.
• 78ace reserves the right to withdraw or modify any bonus offer at any time without prior notice.
• Any attempt to abuse the bonus system — including the use of multiple accounts or arbitrage betting — will result in disciplinary action.

Members who suspect an error in bonus crediting may contact the 78ace customer support team for a review within 48 hours of the relevant offer date.

All games available on the 78ace platform — including slots, live casino, bingo, and sports betting — are operated in accordance with their respective rules, which can be found within each game's interface.

Key points regarding game rules:

• All games use a Random Number Generator (RNG) that has been independently verified by an internationally accredited certification body.
• The outcome of each game is final and cannot be disputed unless there is clear evidence of a technical error.
• In the event of a technical disruption during an active game, 78ace will endeavor to restore the situation to its original state. If this is not possible, the relevant bet may be voided and the funds returned.
• Minimum and maximum betting limits for each game are displayed within the game interface.

To ensure a fair and safe gaming environment for all members, the following are strictly prohibited on the 78ace platform:

• Registering more than one account using the same or different information.
• Using automated software, bots, scripts, or any technical method to exploit the gaming system.
• Systematically placing hedge bets (arbitrage betting) to abuse bonuses.
• Providing false information during registration or the KYC process.
• Using your account for money laundering or any other illegal activities.
• Sharing or selling your account to another party.
• Harassing, threatening, or behaving rudely toward customer support staff or other members.

Members may request to close their account at any time by contacting the 78ace customer support team. Before closure is processed, any active balance will be returned to the member subject to a terms compliance review.

78ace reserves the right to close or suspend any account without prior notice in the following situations:

• Confirmation that a member is under 18 years of age.
• Detection of fraudulent activity, money laundering, or serious violations of the terms.
• Failure to submit the requested KYC documents within the specified period.
• Instructions from relevant authorities or regulatory bodies.
• Accounts inactive for more than 12 consecutive months with no transactions.

If an account is terminated due to a terms violation, 78ace reserves the right to withhold any balance associated with the violating activity while an investigation is conducted.

78ace strives to provide consistent, reliable, and uninterrupted service. However, certain limitations apply to our platform's liability:

• 78ace is not liable for any losses arising from service disruptions caused by factors beyond our control, such as internet outages, natural disasters, or third-party failures.
• Our platform is provided "as is" and we do not guarantee that the service will be free from errors or interruptions at all times.
• Any financial losses incurred during a confirmed technical disruption will be handled on a case-by-case basis by our team.

78ace is committed to resolving valid member complaints within a reasonable timeframe. If you are not satisfied with the resolution provided, you may refer the matter to the relevant independent dispute resolution body.

78ace collects and processes members' personal data in accordance with Privacy Policy us in detail. The information you provide to us is used for the following purposes:

• Account management and identity verification (KYC).
• Secure processing of financial transactions.
• Providing effective customer support.
• Compliance with legal requirements and anti-money laundering (AML) regulations.
• Improvement of platform products and services.

We will not sell, rent, or share your personal information with third parties without your consent, unless required by law. All data is stored securely using the highest-level encryption.

78ace takes problem gambling seriously and is committed to helping members play within healthy limits. We provide a range of self-control tools to help members manage their gaming experience:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposit amounts.
• Loss Limit: Limit the amount you can lose within a set period.
• Session Time Limit: Set reminders or time limits for each gaming session.
• Self-Exclusion: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Permanent Self-Exclusion: Permanently close your account if you feel that gaming is negatively affecting your life.

If you or someone you know is experiencing gambling-related issues, please visit the Responsible Gaming us to access support resources and further information.

78ace reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any changes take effect immediately upon publication on our website.

We will endeavor to notify members of significant changes via in-platform notifications or email. However, it is your responsibility to review these Terms periodically to ensure you are always aware of the latest version.

Your continued use of the 78ace platform after any amendments are published constitutes your acceptance of the revised Terms. If you do not agree with the changes made, please stop using the platform and contact us to close your account.