Privacy Policy 78ace – Protecting Your Data

78ace ("we", "Platform") respects the privacy of every individual who uses our services. This Privacy Policy is crafted to transparently explain how we handle your personal information in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and the highest international standards in data protection.

As a trusted online casino platform in Malaysia with over 500,000 registered members, we understand how important your trust is to us. That trust goes beyond fair gaming and fast withdrawals — it also extends to how we handle the sensitive information you entrust to us every day.

This policy applies to all data collected through the 78ace website, mobile app, email communications, and any other interactions between you and our platform.

We collect your personal information through several means — directly when you register or use our platform, and automatically through standard tracking technologies. The following are the types of data we collect:

Every piece of information we collect is used for legitimate and specific purposes. We do not process your data beyond the purposes stated below:

• Account Management: Create, verify and maintain your member account, including mandatory KYC processes.
• Payment Processing: Process deposits and withdrawals securely via FPX, DuitNow, Touch 'n Go eWallet, GrabPay and Boost.
• Service Provision: Allows you to access all games, promotions and features on the 78ace platform.
• Customer Support: Respond to enquiries, resolve complaints and provide technical assistance.
• Security & Fraud: Detect and prevent fraudulent activity, money laundering and platform abuse.
• Legal Compliance: Fulfil obligations under the PDPA, anti-money laundering (AML) laws and other regulatory requirements.
• Platform Improvements: Analyse usage data to improve the member experience, platform performance and features.
• Marketing Communications: Send offers, promotions and relevant updates — only if you have consented to receive such communications.

We apply the principle of data minimisation — meaning we only collect information that is strictly necessary for the purposes stated above, nothing more.

78ace does not sell or rent your personal data to anyone. However, there are limited situations where we may share your information with trusted third parties:

• Payment Service Providers: Payment gateway providers that process your deposit and withdrawal transactions. They are bound by strict confidentiality agreements.
• Game Software Providers: Companies that supply gaming software to our platform to ensure a smooth and fair gaming experience.
• Identity Verification Services: A third-party KYC platform that helps us verify member identities in compliance with AML regulations.
• Regulatory Authorities: Government agencies, regulatory bodies, or law enforcement authorities when required by Malaysian law or court order.
• Professional Advisors: Lawyers, accountants or auditors bound by professional confidentiality obligations.

We implement comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or disclosure. Our key security measures include:

• 256-bit SSL Encryption for all data transmitted between your device and 78ace servers.
• Role-based access control — only authorised personnel may access member personal data, and only to the extent required for their role.
• 24/7 security monitoring by our cybersecurity team to detect and respond to any threats.
• Regular security audits by independent parties to assess and strengthen our data protection systems.
• Encrypted data backups stored across secure data centres in multiple locations for service continuity.
• Two-Factor Authentication (2FA) for internal access to systems containing sensitive data.

While we take all reasonable steps to protect your data, no security system is entirely risk-free. In the event of a data breach affecting your information, we will notify you and the relevant authorities within the timeframe required by law.

78ace uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how members use our platform — most visited pages, time spent and navigation paths.
• Functional Cookies: Remember your preferences such as language, display settings and login details for your convenience.
• Analytics Cookies: Used to analyse aggregated usage patterns for platform improvement purposes.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold:

To exercise any of the rights above, please contact our Privacy team by email at [email protected]. We will process your request within 21 business days.

78ace retains your personal data for as long as your account is active and for a defined period after account closure to fulfil our legal and regulatory obligations.

• Active Account Data: Retained for as long as your account is active on the 78ace platform.
• Financial Transaction Data: Retained for a minimum of 7 years after the transaction date in compliance with Malaysian financial and AML laws.
• KYC Records: Retained for a minimum of 5 years after account closure in accordance with regulatory requirements.
• Communication Logs: Retained for 2 years for dispute resolution and service quality improvement purposes.
• Gaming Data: Retained for 3 years for audit, complaint handling, and fair gaming compliance purposes.

Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to you.

The 78ace platform may contain links or integrations with third-party services such as payment providers and game software suppliers. This Privacy Policy applies only to information collected directly by 78ace.

We are not responsible for the privacy practices or content of any third-party websites or services. We encourage you to read the relevant third-party privacy policies before providing any personal information to them.

78ace reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt.

When we make significant changes to this Privacy Policy, we will notify you via:

• In-account notifications within your 78ace platform account.
• Email sent to the address registered with your account.
• A prominent notice on our platform's home page.

The "Updated" date at the top of this page reflects when this Privacy Policy was last reviewed. Your continued use of the 78ace platform after any changes are published constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we manage your personal data, please contact our Data Protection Officer:

We are committed to handling every privacy-related inquiry seriously and professionally. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.